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Reviews

See What Our Customers Have to Say About Us

At Valley City Mechanical, our technicians have been providing high-quality heating, AC, energy, and plumbing services for decades. As a result, we are deeply familiar with this industry, and we have successfully served thousands of customers. We can help you, too. To see what our past customers have to say about us, feel free to browse through their reviews here. Call (616) 591-4786 or contact us online to request a free estimate!

From 135 reviews
Robert Haviland
Robert Haviland

We had Valley City come out and inspect or furnace before the winter season. They are friendly and polite. I would highly recommend to others.

via Google
Valorie Elmergreen
Valorie Elmergreen

Service technician was on time, very friendly and respectful. Mask and shoe coverings were worn. He serviced my furnace in an appropriate amount of time and explained what he had done. I felt he was very knowledgeable. Thank you for the …

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via Google
Don Roelofs
Don Roelofs

John was very knowledgeable and fixed it within 15m.

Response from business owner

Thank you for the great feedback Don!!! We appreciate it.

via Facebook
Scott Tribolet
Scott Tribolet

I’ve used Valley City for several projects, both emergencies and immediate needs, and they have always come through for me. From installing a water heater, plumbing issues and adjusting a gas line, they do quality work at affordable prices…

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via Google
Angelique Nowak
Angelique Nowak

What can I say? From the moment our service person stepped in our home we were treated like family. We only have one bathroom and 7 people with kids and adults. They got here fast, fixed our toilet problem quickly, and then gave us advice …

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via Google
Kim Nelson
Kim Nelson

I can’t say enough about this company! Our son and his wife used them for repairs prior to moving and were very impressed. We had been paying $14.99 a month “service plan” with another company but decided to reach out to Valley City for …

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via Google
Debbra Clark
Debbra Clark

When I called, Joann in the office, was very professional, and responsive to my Drainage issues. She had a crew come out the next day.

The crew called before showing up, was on time, very respectful, professional, and spoke to me honestly …

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Response from business owner

Thanks so much for the review, Debbra! We strive to give prompt, professional service; we're happy to hear we delivered!

via Google
Dennis Wolff
Dennis Wolff

Did a great job! They always do!

Response from business owner

Thank you Dennis! We're happy we can consistently give you a great experience!

via Google
Donald Stypula
Donald Stypula

Superb service and attention to detail, from installation of our new home HVAC system to a two-year, pre-winter checkup. John Fisher and his crew did a great job.

Response from business owner

Hey Donald, thank you for writing us this review! We're so glad to hear that John and crew knocked it out of the park for you!

via Google
Christopher Zywicki
Christopher Zywicki

5 stars on all levels, from the coordinator, the tech, to the service! Quick, on time, and affordable. Couldn't ask for more.

Response from business owner

Hey thanks Christopher! We're glad we were able to give you the 5 star service you deserve!

via Google
Eduardo García
Eduardo García

The technician was very professional and knowledgeable. The new humidifier looks great and very clean.

Thank You

Response from business owner

Thank you Eduardo! We're happy your new humidifier looks great and works great!

via Google
Joel R
Joel R

Quick response time, excellent service and price.

Response from business owner

Thank you Joel! We always try to be the easiest choice when it comes to price and customer service!

via Google
Ruthann S
Ruthann S

These guys were terrific! Handled all my problems in one day. I am very happy with their service and with their work.

RuthAnn Scott
RuthAnn Scott

These guys were terrific. They were able to undo some of the mistakes a friend made When helping us to install a washer and dryer in a new location. There were many problems that they were able to quickly address and correct. I would …

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Response from business owner

Thank you RuthAnn! We are happy that we could help finish the job your friend started!

via Google
Michelle B
Michelle B

Great company. This was the first time I’ve used them. They were very efficient. Drew called as he was on his way. He was very knowledgeable. I would recommend!

via Google
Ryan G
Ryan G

Came out first thing the next morning after a phone call at 10 pm on Thursday and scheduled the replacement for Monday morning.

via Google
Ryan Seauvageau
Ryan Seauvageau

Great to work with!

via Google
Carolyn
Carolyn

Drew gave outstanding customer service! He called prior to arrival and he was on time. We had an issue with the furnace blower and he discovered a water leak. He was very thorough and knowledgeable and he took the time to discuss what …

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via Google
Steven Biehn
Steven Biehn

When calling Valley City I was impressed with their customer service on the phone!

Drew from Valley City was dispatched to evaluate our water heater. He called confirming his time of arrival. He was on time, knowledgeable and very friendly…

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Response from business owner

Hi Steven, thank you so much for your kind review! Customer service is our priority and we are so happy we could be there for you!

via Google
Carole C
Carole C

Please give Andre a raise. He was outstanding 😊. Please give Drew a raise, who was also outstanding 😊

Tom Lantz
Tom Lantz

These guys are very knowledgeable and professional. I highly recommend them.

via Google
Ryan Hathaway
Ryan Hathaway

Devin and John were out right at the beginning of the dispatch window and were able to identify the problem with my water heater within a few minutes. I very much appreciated their use of masks and footies as soon as they came through the …

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Response from business owner

Hi Ryan thank you for the review, these are very important to us and we appreciate you!

via Google
Jenelle Douglas Jonkman
Jenelle Douglas Jonkman

Great team to work with! Office is timely and follows through with updates and details. John is thorough, timely, communicates well, and takes care of everything our non-profit needs.

via Facebook
Nicole Debose
Nicole Debose

Great service, quick response time, friendly and reasonable prices!!

via Google
Steve Boshoven
Steve Boshoven

The experience was just as advertised. They kept me informed of when they would be arriving, followed up with me as necessary and most importantly fixed my problem for the price originally quoted. The technician was prompt, friendly and …

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Response from business owner

Hi Steve, thank you so much for your kind words and we really appreciate you taking the time to share your experience!

via Google
Amy Broersma
Amy Broersma

Highly recommend. They were quick and efficient, had someone out to my house within an hour of my call and fixed the issue immediately after discussing the options with me. 10/10 will call again in the future.

Response from business owner

Thank you so much for taking the time to leave us a review Amy! We strive to provide a great experience and happy to hear you will be back!

via Google
Sue D
Sue D

Great job by Delvin and highly recommended this company and when time comes, will call on Valley City Mechanical.

Angela Gildea
Angela Gildea

AC is fixed! Prompt service, great communication and reasonably priced! Would highly recommend!

Response from business owner

Thank you for calling Valley City Angela! Your business and recommendation means so much to us!

via Google
Cynthia Wieringa
Cynthia Wieringa

We had air conditioning issues. The guy the landlord usually uses had an unexpected death in the family and was unreliable.

We called Valley City Mechanical after 4 pm on a Tuesday and they scheduled a technician for Thursday morning (8-10…

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Response from business owner

Thank you for your review Cynthia, we appreciate you!

via Google
Mary A
Mary A

Thank you for your service yesterday. The man that came was friendly, informative,, helpful, and got the job done. We didn't want to go without an air conditioning unit in this weather. 😃

Jojo mole
Jojo mole

Very professional, practice safety all the way and double triple checked his work. They should clone this guy.A+++

Response from business owner

Hi Jojo! Thank you for the excellent review, we love hearing positive feedback!

via Google
Karen Zamarron
Karen Zamarron

Great service! Knew just what to do to fix our plumbing problem quickly and efficiently. Identified the problem area easily (unlike another well-known company R...R.....) The Valley City guys maintained a clean workspace; cleaned up …

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Response from business owner

Karen, your review means so much to us! We look forward to hearing from you again! We are here for you!

via Google
Mike Kalis
Mike Kalis

Great group of people. Do really good work, on-time and kind to our family while here.

Response from business owner

Mike, we are so happy we could be there for you! Your positive review means the world!

via Google
Elisa Cohle
Elisa Cohle

They came immediately we had a pipe leaking in the basement. Turned out our Septic Pump failed they were able to replace it the same day! They were very friendly and I can not thank them enough! I felt very blessed today. The receptionist …

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Response from business owner

HI Elisa, we are so happy you called Valley City Mechanical! Call us anytime!

via Google
Heather Vande Velde
Heather Vande Velde

Devin did such a great job. He gave me pointers on how to unclog my pipes in the kitchen, he got my kitchen sink working again and he was super friendly to me and my children who loved to socialize with him. Definitely recommend this …

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via Facebook
Robert Jansheski
Robert Jansheski

Devin and Brandon were our techs, we appreciated their professionalism in wearing masks and booties. It was a joy to converse with the two of them and how they answered my numerous questions on what they were doing at various times. We …

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Response from business owner

Rob and Sharon, your review and referrals are the reason we continue to love what we do! Meeting customers like you makes our day!

via Google
Bill R
Bill R

The two techs were very polite and very competent.... the best words to describe them is "Top Notch" Professionals. I am a Valley City customer for life.

Mike Kalis
Mike Kalis

John has been supper kind to our family and kids when he shows up. Does great job. THANKYOU!

via Facebook
Keith Zebell
Keith Zebell

Valley City has excellent customer service, and they did a great job on our furnace replacement and AC install. They also were the most affordable option that I looked into and their products (American Standard) get top marks on consumer …

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Response from business owner

Hi Keith, we are so happy to hear the process and installation went well! It is a big decision and Valley City is honored to be apart of it!

via Google
Chris Graczyk
Chris Graczyk

They answered the phone when I called during off hours. Returned phone calls and showed up when they said they would. Drew did a great job and even gave me some insight on my a/c unit so I could look out for problems in the future. Great…

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Response from business owner

We are so happy to hear of your positive experience Chris! Call us anytime!

via Google
Violet Colon
Violet Colon

The young man Drew, who was our guy was great. He called and said he would be here in a half hour. He was right on time. We were having a problem with our hot water heater. He got it started for us and then explained the options that we …

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Response from business owner

Hi Violet, thank you so much for leaving this review for us. Your kind words are the reason we love doing this!

via Google
Ben Cok
Ben Cok

Just had an inspection done on my heating and AC and I would highly recommend these guys.

Great experience, Drew is fantastic! Very professional and he answered all of my questions, I will definitely be calling them for all of my heating …

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Response from business owner

Thank you so much Ben!!

via Google
Cheyenne Le Hale
Cheyenne Le Hale

Had an emergency water leak, during a snowstorm, and I contacted several local companies. Of the companies that responded, the others had a 2+ day wait, and this was the only place that could get someone out the same day AND he was even …

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Response from business owner

Cheyenne, we are thrilled to hear we were able to help in a difficult situation. Thank you for choosing Valley City!

via Google
Marcia Kerstetter
Marcia Kerstetter

They have always responded quickly when I have called and sent out someone ASAP.

The employees I have had come out to my house have been friendly, but professional and very courteous.

They work neatly and always remove any packaging or old…

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via Facebook
lenita gibson
lenita gibson

Technical was very knowledgeable. He answered my questions. He seen honest and explained what the problem was.

Response from business owner

Thank you so much!!!

via Google
Diane McCarty
Diane McCarty

Drew was professional, on time, and explained what was going on. Highly recommend!

Response from business owner

Thank you Diane!!

via Google
Cynthia McCants
Cynthia McCants

Valley City Mechanical was very prompt, the technician, Drew Cook arrived when he said he would. Drew also identified and fixed the problem in less time than the previous service company, who couldn't find the problem. we would definitely…

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Response from business owner

Thank you so much Cynthia!!! We really enjoy hearing great feedback.

via Facebook
Greg Nowak
Greg Nowak

Valley City did a great job fixing our furnace after another local company came out and "fixed" the problem. The service tech was very knowledgeable, friendly, and willing to listen to all the things that had already been tried. He didn't …

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Response from business owner

Thank you Greg. We really appreciate the feedback!!

via Facebook
Tasha Marie
Tasha Marie

I've had valley city help with issues ranging from home renovations and needing to move hvac, installing a water heater, and cleaning my furnace. specifically devin and Joe have been a pleasure to work with, and have been so helpful. I used…

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via Facebook
Lance Denhof
Lance Denhof

We called on Monday needing a quote for a new furnace. Our current furnace was not operating. John helped us through the process and they offered us a nice price for the unit we needed in our home and installed the next day! Very pleasant …

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via Facebook
Jason Duflo
Jason Duflo

These guys came out and replaced the coil in our AC unit for about half the price of the "other guys". Very professional, cleaned up after themselves and estimated the time it would take almost perfectly! Thanks for the help guys! Those 90 …

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Response from business owner

Thank you so much Jason!! We really appreciate this feedback.

via Facebook
sherry richards
sherry richards

I cannot thank Valley City Service enough. I had an emergency and they came out right away. They were considerate of my home. I would highly recommend Valley City Service for any of my needs. I will use them again.

Response from business owner

Thank you so much!!!! We love to to here great feedback.

via Google
Sandi Wolff
Sandi Wolff

Valley City Services replaced our air conditioner during last week's heat wave. We received fresh baked goods from Steenstra's bakery as a thank you...and the air condtioner works great!

Response from business owner

Thank you so much Sandi!!! We really appreciate your business.

via Facebook
Bonnie Washburn
Bonnie Washburn

I really like working with this company. They came out first to repair my furnace, and it was a very simple fix. I appreciated that they didn't try to up-sell. So then a couple of months later I called them for some plumbing repairs, a …

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via Facebook
Kristin 'Labarge' Van Solkema
Kristin 'Labarge' Van Solkema

I have used Valley City Services now 3 times with one being for my mother. They were out the same day I called which is very impressive. They fixed everything that needed serviced. They were honest, trustworthy and friendly. I highly …

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Response from business owner

Thank you so much!!!!

via Facebook
Angela Walters
Angela Walters

Same day service!! Very nice and helpful. Would never use anyone else!! Devin was great!

via Facebook
Asdrubal Lopez
Asdrubal Lopez

Really professional and honest service best price in town for sure ....same day you call this guys coming ������

Tech:Devin Huff and John Fisher

�Strong Team �

Tks ��

Response from business owner

Thank you Asdrubal!!! We really enjoyed getting to know you.

via Facebook
Julie Bergakker
Julie Bergakker

They have been great. I have had them out a few times to fix different things, they have always been there same day, efficient and well priced.

Response from business owner

Thank you Julie. We love the kind words!!

via Facebook
Kelly Nickerson
Kelly Nickerson

We were pretty sure that our sewer was about to back up into our basement. Even our cat was looking at the sink because of the noises coming from in it. My husband put in a call this morning and Devon came out this afternoon. He carefully …

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Response from business owner

Thank you so much Kelly!!! We really appreciate the feedback.

via Facebook
Liz Lambert
Liz Lambert

Quick same day service for our plumbing issue. Devin was courteous and professional, he explained what he was going to do before doing it and showed me what the issues were. Thank-you!

Response from business owner

Thank you Liz. We appreciate the feedback!!

via Facebook
Ferrell Johnson
Ferrell Johnson

Without hesitation if you want quality work call Valley City Service

via Facebook
Lynne Maxwell
Lynne Maxwell

Great service! John and Devin were very friendly and respectful. Replaced the worn out part with a better than original new part. Checked every aspect to ensure the life of the AC was good. Even cleaned away debris from Mother Nature. …

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Response from business owner

Thank you so much! We appreciate the opportunity.

via Facebook
Michael Davis
Michael Davis

Devin Huff – Wonderful, helpful, caring, professional, knowledgeable.....these are just a few of the adjectives which describe the service given by Valley City Service Company at 9pm on a Friday night on a holiday weekend. He saved a family…

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Response from business owner

Thank you so much. We appreciate the positive feedback. We hope you enjoy your vacation!

via Facebook
Matt Bol
Matt Bol

The best guys in the business!! Credible, knowledgeable, and out going staff! Highly recommend!!!

Response from business owner

Thank you Matt. We really appreciate positive feedback.

via Facebook
Kevin Lawrence
Kevin Lawrence

Outstanding service. Great company. Highly recommend.

Response from business owner

Thank you so much!!

via Facebook

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