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Reviews

See What Our Customers Have to Say About Us

At Valley City Mechanical, our technicians have been providing high-quality heating, AC, energy, and plumbing services for decades. As a result, we are deeply familiar with this industry, and we have successfully served thousands of customers. We can help you, too. To see what our past customers have to say about us, feel free to browse through their reviews here. Call (616) 591-4786 or contact us online to request a free estimate!

From 201 reviews
Rick Cornelisse
Rick Cornelisse

Super fast service replacing our broken water heater. Thanks!

via Google
Michael Hollern
Michael Hollern

I have worked with Valley City for 3-4 years. They have been awesome with their responsiveness, their prompt attention, and professional experts. Most impressive to me has been the personal service and high character / integrity exhibited …

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via Google
Jessica Ketelaar
Jessica Ketelaar

Love this company! They are always quick to give estimates and replace/repair whatever is needed! I appreciate that I can ask what I think may be stupid questions and they never make me feel stupid for it! Thanks for all you guys do!

Response from business owner

Wow thank you Jessica! We're so glad you always give us a call when you need any service for your home! We love educating our customers so they feel more secure about their appliances and can keep them running for a long time to come!

via Google
Al Kabelis
Al Kabelis

Bryan has been here twice. He is very professional and very friendly. He is an asset to the company.

Response from business owner

Thank you for leaving us a review for Bryan, Al! We agree that he is an asset! Thanks for calling Valley City and we will be here when you need us again!

via Google
Matt B
Matt B

Terrific Service!

I'm very happy!

Fast and very professional!

I will highly recommend this business

Eve Gardner
Eve Gardner

Came home to a very cold house after a few days away. After trying to troubleshoot with the user manual, called Valley City for reinforcements. They had a service person out to our house in less than 2 hours and the problem fixed in under …

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Response from business owner

Thanks for the review Eve! Nobody wants to come home to a cold house, and we pride ourselves on giving you the best possible service so you're not stuck in the cold!

via Google
Stephan Davis
Stephan Davis

Valley City has been my go to plumber for about a decade. They always do good work and are good folks.

Response from business owner

Thank you so much Stephan, we are honored to be your plumbers for the past 10 years!

via Google
Chris Forker
Chris Forker

I highly recommend their services 🙂 Made a call with the concern that I had and within the hour help was at my door. Very helpful and respectful. Answering and questions that I had. I will definitely reach out to them in the future if …

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Response from business owner

Thank you Chris! We know that when you need service, you need it ASAP! We're very glad we were able to get to you quickly, and we always charge the right price!

via Google
Annie Johnson
Annie Johnson

Everyone I talked to was very kind and professional. They were very flexible to my abnormal night shift schedule and was able to fix my furnace quickly. Pricing was very fair to the parts and labor required to find the problem and fix it as…

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Response from business owner

Thank you so much Annie! We know that being without your furnace this time of year is serious business, and the last thing you need is an enormous bill! Thanks for calling Valley City, and don't hesitate to call us again!

via Google
Nathan Willink
Nathan Willink

Top shelf professionals with extensive knowledge of controls and hydronic systems.

Response from business owner

Thank you Nathan, for giving us a call for our famous top notch service! We're so glad we were able to help!

via Google
Nick Woods
Nick Woods

Valley city is the best place to call for your heating issues, they called me right back and the mechanic was very polite and new what he was doing. Here had to run to grand Rapids to get the parts and came right back and fixed our furnace …

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Response from business owner

Thank you Nick, for taking the time to leave us a detailed review! We want to make sure no one is without heat for too long this time of year!

via Google
Israel Villarreal
Israel Villarreal

Had a bad motor on the top half of furnace. Company sent out a technician and he was polite and respectful. They wore covers on their boots and had mask on. The technician was knowledgeable and confirmed the bad part. He gave me a quote and…

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Response from business owner

Thank you Israel, we know that not having heat is serious business this time of year, we're glad we could get you up and running again in no time!

via Google
Patty S
Patty S

Valley City Mechanical is an awesome company . They are prompt, professional, efficient, friendly. Deric is an awesome , polite professional . I am so thankful to have them work on my furance and have heat. I highly recommend your …

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Aaron Winkle
Aaron Winkle

Valley City Mechanical has been incredible to work with. They are professional, knowledgable, responsive, and creative in their solutions. I could not recommend them more highly.

Response from business owner

Thank you Aaron! Your high recommendation means the world to us, please don't hesitate to call us whenever you need any heating or cooling service!

via Google
Bond Servant
Bond Servant

Excellent service! Whether it was making the appointment on the telephone or talking with the technician when he arrived, everything was friendly and professional. Years ago I taught a seminar on good customer service. I could have used …

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Response from business owner

Thank you CJ! We are so thrilled that we are textbook customer service in your eyes! We pride ourselves on giving the absolute best customer service, and the best price for service too! Feel free to call us again whenever you need heating or cooling services!

via Google
Cinthia Hennigar Oosting
Cinthia Hennigar Oosting

Very professional! Would definitely recommend them!

via Facebook
Kelly A
Kelly A

I would love to give a response. But I do not have a google account. We were EXTREMELY happy with the outcome of the repair and John who did the service. Thank you!

Heather Rork
Heather Rork

This company has been great to us just in the past year. Last March our water heater broke and needed to be replaced. They came out in the morning to assess and had it replaced the same afternoon. Recently the new system stopped working. …

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via Facebook
Kelly Shelton
Kelly Shelton

Very impressed with the service. I would use them again no question!

Response from business owner

Thanks Kelly! We're so glad that you called, don't hesitate to call us again for any HVAC or Plumbing need!

via Google
sue vrba
sue vrba

Valley City Mechanical installed a new water heater for us after ours started leaking. All of the staff – office, sales and technicians – were professional, prompt, and considerate, and they were able to get the job done by the next day. …

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Response from business owner

Thank you for your kind words Sue! We are so thrilled that our entire staff could help give you rockstar service and get you a new water heater!

via Google
Diana Mazariegos
Diana Mazariegos

The service was great on time when they said they would be there.The job they did was fantastic . I would recommend them they did a great job on my water heater!!🙂

Response from business owner

Thank you Diana! We always strive to give the highest possible service to our customers, and your recommendation means the world to us!

via Google
Rebecca Romeyn Ford
Rebecca Romeyn Ford

Derek came out today to look at our boiler that has not been working correctly since installed by another company 3 years ago. Showed me what was wrong and how to fix it if happens again. He was on time, very knowledgeable and courteous…

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via Facebook
Rebecca Ford
Rebecca Ford

Derek came out today to look at our boiler that has not been working correctly since installed by another company 3 years ago. Showed me what was wrong and how to fix it if happens again. He was on time, very knowledgeable and courteous…

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Response from business owner

Hi Rebecca, thank you so much for leaving such a kind review for Derek! We're so happy that you called us, we always promise to give the best service possible, and help you understand how to do maintenance so you can extend the life of your equipment! Thanks for calling Valley City Mechanical!

via Google
Jerry Lind
Jerry Lind

We have used Valley City a couple of times....once for a drain issue and once for a water heater issue....and they were quick to respond to both calls. They were courteous and professional, and followed up with us on one issue when we didn'…

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via Facebook
Edna W
Edna W

Everything was just perfect they had to come in and out of the FULL garage 😂 he was very nice answering my questions got the job done🤩 Thank You Very Much🙏🏽

Larry Bergakker
Larry Bergakker

John was prompt and got the job done right.

Response from business owner

Thank you, Larry for leaving John such a great review! We're very happy that we could come out and get the job done right for you!

via Google
Teresa Rademacher
Teresa Rademacher

Valley City Mechanical staff and servicemen are very professional, friendly, knowledgeable, and provide exceptional service. They are thorough, honest and trustworthy. I highly recommend this company for all of your furnace needs.

Response from business owner

Thank you so much for your kind words Teresa. It means a lot to us.

via Google
Mike Snyder
Mike Snyder

Good group

Response from business owner

Thank Mike! We appreciate you taking the time to leave us a review!

via Google
Larry Couturier
Larry Couturier

Excellent service and very professional

Response from business owner

Hey Larry, thanks so much for your kind words! We're happy you called us, please don't hesitate to call us again when you need any HVAC or plumbing service!

via Google
James Stokes
James Stokes

Great guys, great service and extremely professional. I am happy with all of the work and services Devin and John has provided for our ministry.

Response from business owner

Hey James, thank you so much for your review! We're glad we could help your ministry and we will be here if you ever need any other help in the future!

via Google
Fred Clowney
Fred Clowney

My boiler was dead, my house was cold, and the company I normally use (who sold it to me) said it would be four days before that could have someone look at it (it is deer season and what was I expecting?). VCM, who I had never called …

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Response from business owner

Thank you so much Fred! We're so glad you gave us a call, we love working on boilers! We're glad that we were able to get to you so quickly, and that we're your go to company now, don't hesitate to call us for any HVAC or plumbing need!

via Google
Kathy Vander Stel
Kathy Vander Stel

John is top-notch! I appreciate the honest feedback on the condition of my furnace.

Response from business owner

Thank you Kathy! We will always give you our honest feedback, and never try to upsell you unless we think that you definitely need it. Please feel free to call us if you have any other HVAC or plumbing needs.

via Google
Marsha Daly
Marsha Daly

Excellent in every way! Very efficient! Reasonable prices

via Facebook
Mark Fettig
Mark Fettig

Derek was great. Quickly diagnosed the problem and was open and informative. Made sure he didn’t leave before we were comfortable and had all of our questions answered. Look no further.

Response from business owner

Thank you so much Mark, for those kind words for Derek! We're so glad that he could come out there and put your mind at ease and get you all fixed up! Thanks for calling Valley City Mechanical!

via Google
Rebecca Sitterly
Rebecca Sitterly

They came out to help us with a propane patio heater that we couldn’t get going. They were great all the way through— they called when they said they would, came when they said, did the job quickly and efficiently, and for a reasonable …

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Response from business owner

Hey Rebecca, thank you so much for leaving us a review! Nobody wants a cold patio, especially before our freezing winter hits! We always strive to give the best possible service for the best possible price, so please don't hesitate to call us in the future for any heating, air conditioning or plumbing need!

via Google
Robert Haviland
Robert Haviland

We had Valley City come out and inspect or furnace before the winter season. They are friendly and polite. I would highly recommend to others.

Response from business owner

Hey Robert, thanks! We love giving great service to our customers and we're so thrilled that you were happy with our visit to your home!

via Google
Valorie Elmergreen
Valorie Elmergreen

Service technician was on time, very friendly and respectful. Mask and shoe coverings were worn. He serviced my furnace in an appropriate amount of time and explained what he had done. I felt he was very knowledgeable. Thank you for the …

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Response from business owner

Valorie, thank you so much for leaving us this great review. We take the safety of our customers very seriously, and we also want to make sure that you're well informed and well serviced every time you call us. Thank you for calling us and letting us give you great service!

via Google
Don Roelofs
Don Roelofs

John was very knowledgeable and fixed it within 15m.

Response from business owner

Thank you for the great feedback Don!!! We appreciate it.

via Facebook
Scott Tribolet
Scott Tribolet

I’ve used Valley City for several projects, both emergencies and immediate needs, and they have always come through for me. From installing a water heater, plumbing issues and adjusting a gas line, they do quality work at affordable prices…

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Response from business owner

Hey Scott, thank you for taking the time leave us such a great review! We pride ourselves on giving the highest quality service without breaking the bank! Please don't hesitate to give us a call whenever you need help in the future, for any plumbing or HVAC service!

via Google
Angelique Nowak
Angelique Nowak

What can I say? From the moment our service person stepped in our home we were treated like family. We only have one bathroom and 7 people with kids and adults. They got here fast, fixed our toilet problem quickly, and then gave us advice …

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Response from business owner

Angelique, thanks for leaving us such a stellar review! Having one bathroom for seven people means it's 7 times more important that it gets fixed fast! We treat our customers and employees like family, and we're glad that you feel the same. Don't hesitate to call us in the future!

via Google
Kim Nelson
Kim Nelson

I can’t say enough about this company! Our son and his wife used them for repairs prior to moving and were very impressed. We had been paying $14.99 a month “service plan” with another company but decided to reach out to Valley City for …

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Response from business owner

Kim, thank you so much for leaving us such a detailed review! We're so thrilled that your son recommended us, and that John was able to get to you quickly and get your furnace fixed before things got too cold! We hope that we could make your 2020 a little bit better, and that you have a better one moving forward!

via Google
Debbra Clark
Debbra Clark

When I called, Joann in the office, was very professional, and responsive to my Drainage issues. She had a crew come out the next day.

The crew called before showing up, was on time, very respectful, professional, and spoke to me honestly …

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Response from business owner

Thanks so much for the review, Debbra! We strive to give prompt, professional service; we're happy to hear we delivered!

via Google
Dennis Wolff
Dennis Wolff

Did a great job! They always do!

Response from business owner

Thank you Dennis! We're happy we can consistently give you a great experience!

via Google
Donald Stypula
Donald Stypula

Superb service and attention to detail, from installation of our new home HVAC system to a two-year, pre-winter checkup. John Fisher and his crew did a great job.

Response from business owner

Hey Donald, thank you for writing us this review! We're so glad to hear that John and crew knocked it out of the park for you!

via Google
Christopher Zywicki
Christopher Zywicki

5 stars on all levels, from the coordinator, the tech, to the service! Quick, on time, and affordable. Couldn't ask for more.

Response from business owner

Hey thanks Christopher! We're glad we were able to give you the 5 star service you deserve!

via Google
Eduardo García
Eduardo García

The technician was very professional and knowledgeable. The new humidifier looks great and very clean.

Thank You

Response from business owner

Thank you Eduardo! We're happy your new humidifier looks great and works great!

via Google
Joel R
Joel R

Quick response time, excellent service and price.

Response from business owner

Thank you Joel! We always try to be the easiest choice when it comes to price and customer service!

via Google