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Reviews

See What Our Customers Have to Say About Us

At Valley City Mechanical, our technicians have been providing high-quality heating, AC, energy, and plumbing services for decades. As a result, we are deeply familiar with this industry, and we have successfully served thousands of customers. We can help you, too. To see what our past customers have to say about us, feel free to browse through their reviews here. Call (616) 591-4786 or contact us online to request a free estimate!

From 181 reviews
Steve Hammond
Steve Hammond

John came to our home to give us an estimate on a new furnace. He quickly diagnosed the issue and located the problem was within the settings of our thermostat. Her reset the thermostat and programmed it correctly. He gave us an honest and …

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Response from business owner

Hey Steve, thank you so much! We're so happy you called Valley City Mechanical and that John knocked it out of the park for you on that furnace estimate! We always strive to give you an honest answer, and never push a sale you don't need. We'll be here when you're ready to call again!

via Google
Kelly A
Kelly A

I would love to give a response. But I do not have a google account. We were EXTREMELY happy with the outcome of the repair and John who did the service. Thank you!

Heather Rork
Heather Rork

This company has been great to us just in the past year. Last March our water heater broke and needed to be replaced. They came out in the morning to assess and had it replaced the same afternoon. Recently the new system stopped working. …

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via Facebook
Kelly Shelton
Kelly Shelton

Very impressed with the service. I would use them again no question!

Response from business owner

Thanks Kelly! We're so glad that you called, don't hesitate to call us again for any HVAC or Plumbing need!

via Google
sue vrba
sue vrba

Valley City Mechanical installed a new water heater for us after ours started leaking. All of the staff – office, sales and technicians – were professional, prompt, and considerate, and they were able to get the job done by the next day. …

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Response from business owner

Thank you for your kind words Sue! We are so thrilled that our entire staff could help give you rockstar service and get you a new water heater!

via Google
Diana Mazariegos
Diana Mazariegos

The service was great on time when they said they would be there.The job they did was fantastic . I would recommend them they did a great job on my water heater!!🙂

Response from business owner

Thank you Diana! We always strive to give the highest possible service to our customers, and your recommendation means the world to us!

via Google
Rebecca Romeyn Ford
Rebecca Romeyn Ford

Derek came out today to look at our boiler that has not been working correctly since installed by another company 3 years ago. Showed me what was wrong and how to fix it if happens again. He was on time, very knowledgeable and courteous…

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via Facebook
Rebecca Ford
Rebecca Ford

Derek came out today to look at our boiler that has not been working correctly since installed by another company 3 years ago. Showed me what was wrong and how to fix it if happens again. He was on time, very knowledgeable and courteous…

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Response from business owner

Hi Rebecca, thank you so much for leaving such a kind review for Derek! We're so happy that you called us, we always promise to give the best service possible, and help you understand how to do maintenance so you can extend the life of your equipment! Thanks for calling Valley City Mechanical!

via Google
Jerry Lind
Jerry Lind

We have used Valley City a couple of times....once for a drain issue and once for a water heater issue....and they were quick to respond to both calls. They were courteous and professional, and followed up with us on one issue when we didn'…

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via Facebook
Edna W
Edna W

Everything was just perfect they had to come in and out of the FULL garage 😂 he was very nice answering my questions got the job done🤩 Thank You Very Much🙏🏽

Larry Bergakker
Larry Bergakker

John was prompt and got the job done right.

Response from business owner

Thank you, Larry for leaving John such a great review! We're very happy that we could come out and get the job done right for you!

via Google
Teresa Rademacher
Teresa Rademacher

Valley City Mechanical staff and servicemen are very professional, friendly, knowledgeable, and provide exceptional service. They are thorough, honest and trustworthy. I highly recommend this company for all of your furnace needs.

Response from business owner

Thank you so much for your kind words Teresa. It means a lot to us.

via Google
Mike Snyder
Mike Snyder

Good group

Response from business owner

Thank Mike! We appreciate you taking the time to leave us a review!

via Google
Larry Couturier
Larry Couturier

Excellent service and very professional

Response from business owner

Hey Larry, thanks so much for your kind words! We're happy you called us, please don't hesitate to call us again when you need any HVAC or plumbing service!

via Google
James Stokes
James Stokes

Great guys, great service and extremely professional. I am happy with all of the work and services Devin and John has provided for our ministry.

Response from business owner

Hey James, thank you so much for your review! We're glad we could help your ministry and we will be here if you ever need any other help in the future!

via Google
Tony Bielecki
Tony Bielecki

Valley City helped us this summer when our air conditioner quit. They came quickly and were able to move us up in the schedule. We were thoroughly satisfied! Fast forward, my parents of 80+ age had their furnace go out. After receiving …

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via Facebook
Fred Clowney
Fred Clowney

My boiler was dead, my house was cold, and the company I normally use (who sold it to me) said it would be four days before that could have someone look at it (it is deer season and what was I expecting?). VCM, who I had never called …

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Response from business owner

Thank you so much Fred! We're so glad you gave us a call, we love working on boilers! We're glad that we were able to get to you so quickly, and that we're your go to company now, don't hesitate to call us for any HVAC or plumbing need!

via Google
Kathy Vander Stel
Kathy Vander Stel

John is top-notch! I appreciate the honest feedback on the condition of my furnace.

Response from business owner

Thank you Kathy! We will always give you our honest feedback, and never try to upsell you unless we think that you definitely need it. Please feel free to call us if you have any other HVAC or plumbing needs.

via Google
Marsha Daly
Marsha Daly

Excellent in every way! Very efficient! Reasonable prices

via Facebook
Mark Fettig
Mark Fettig

Derek was great. Quickly diagnosed the problem and was open and informative. Made sure he didn’t leave before we were comfortable and had all of our questions answered. Look no further.

Response from business owner

Thank you so much Mark, for those kind words for Derek! We're so glad that he could come out there and put your mind at ease and get you all fixed up! Thanks for calling Valley City Mechanical!

via Google
Rebecca Sitterly
Rebecca Sitterly

They came out to help us with a propane patio heater that we couldn’t get going. They were great all the way through— they called when they said they would, came when they said, did the job quickly and efficiently, and for a reasonable …

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Response from business owner

Hey Rebecca, thank you so much for leaving us a review! Nobody wants a cold patio, especially before our freezing winter hits! We always strive to give the best possible service for the best possible price, so please don't hesitate to call us in the future for any heating, air conditioning or plumbing need!

via Google
Robert Haviland
Robert Haviland

We had Valley City come out and inspect or furnace before the winter season. They are friendly and polite. I would highly recommend to others.

Response from business owner

Hey Robert, thanks! We love giving great service to our customers and we're so thrilled that you were happy with our visit to your home!

via Google
Valorie Elmergreen
Valorie Elmergreen

Service technician was on time, very friendly and respectful. Mask and shoe coverings were worn. He serviced my furnace in an appropriate amount of time and explained what he had done. I felt he was very knowledgeable. Thank you for the …

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Response from business owner

Valorie, thank you so much for leaving us this great review. We take the safety of our customers very seriously, and we also want to make sure that you're well informed and well serviced every time you call us. Thank you for calling us and letting us give you great service!

via Google
Don Roelofs
Don Roelofs

John was very knowledgeable and fixed it within 15m.

Response from business owner

Thank you for the great feedback Don!!! We appreciate it.

via Facebook
Scott Tribolet
Scott Tribolet

I’ve used Valley City for several projects, both emergencies and immediate needs, and they have always come through for me. From installing a water heater, plumbing issues and adjusting a gas line, they do quality work at affordable prices…

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Response from business owner

Hey Scott, thank you for taking the time leave us such a great review! We pride ourselves on giving the highest quality service without breaking the bank! Please don't hesitate to give us a call whenever you need help in the future, for any plumbing or HVAC service!

via Google
Angelique Nowak
Angelique Nowak

What can I say? From the moment our service person stepped in our home we were treated like family. We only have one bathroom and 7 people with kids and adults. They got here fast, fixed our toilet problem quickly, and then gave us advice …

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Response from business owner

Angelique, thanks for leaving us such a stellar review! Having one bathroom for seven people means it's 7 times more important that it gets fixed fast! We treat our customers and employees like family, and we're glad that you feel the same. Don't hesitate to call us in the future!

via Google
Kim Nelson
Kim Nelson

I can’t say enough about this company! Our son and his wife used them for repairs prior to moving and were very impressed. We had been paying $14.99 a month “service plan” with another company but decided to reach out to Valley City for …

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Response from business owner

Kim, thank you so much for leaving us such a detailed review! We're so thrilled that your son recommended us, and that John was able to get to you quickly and get your furnace fixed before things got too cold! We hope that we could make your 2020 a little bit better, and that you have a better one moving forward!

via Google
Debbra Clark
Debbra Clark

When I called, Joann in the office, was very professional, and responsive to my Drainage issues. She had a crew come out the next day.

The crew called before showing up, was on time, very respectful, professional, and spoke to me honestly …

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Response from business owner

Thanks so much for the review, Debbra! We strive to give prompt, professional service; we're happy to hear we delivered!

via Google
Dennis Wolff
Dennis Wolff

Did a great job! They always do!

Response from business owner

Thank you Dennis! We're happy we can consistently give you a great experience!

via Google
Donald Stypula
Donald Stypula

Superb service and attention to detail, from installation of our new home HVAC system to a two-year, pre-winter checkup. John Fisher and his crew did a great job.

Response from business owner

Hey Donald, thank you for writing us this review! We're so glad to hear that John and crew knocked it out of the park for you!

via Google
Christopher Zywicki
Christopher Zywicki

5 stars on all levels, from the coordinator, the tech, to the service! Quick, on time, and affordable. Couldn't ask for more.

Response from business owner

Hey thanks Christopher! We're glad we were able to give you the 5 star service you deserve!

via Google
Eduardo García
Eduardo García

The technician was very professional and knowledgeable. The new humidifier looks great and very clean.

Thank You

Response from business owner

Thank you Eduardo! We're happy your new humidifier looks great and works great!

via Google
Joel R
Joel R

Quick response time, excellent service and price.

Response from business owner

Thank you Joel! We always try to be the easiest choice when it comes to price and customer service!

via Google
Ruthann S
Ruthann S

These guys were terrific! Handled all my problems in one day. I am very happy with their service and with their work.

RuthAnn Scott
RuthAnn Scott

These guys were terrific. They were able to undo some of the mistakes a friend made When helping us to install a washer and dryer in a new location. There were many problems that they were able to quickly address and correct. I would …

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Response from business owner

Thank you RuthAnn! We are happy that we could help finish the job your friend started!

via Google
Michelle B
Michelle B

Great company. This was the first time I’ve used them. They were very efficient. Drew called as he was on his way. He was very knowledgeable. I would recommend!

Response from business owner

Thank you so much Michelle! We really appreciate the business and thank you for the review!

via Google
Ryan G
Ryan G

Came out first thing the next morning after a phone call at 10 pm on Thursday and scheduled the replacement for Monday morning.

Response from business owner

Hi Ryan thank you so much for the review, we really appreciate it! We are happy everything worked out!

via Google
Ryan Seauvageau
Ryan Seauvageau

Great to work with!

Response from business owner

Thank you Ryan we appreicate your business!

via Google
Carolyn
Carolyn

Drew gave outstanding customer service! He called prior to arrival and he was on time. We had an issue with the furnace blower and he discovered a water leak. He was very thorough and knowledgeable and he took the time to discuss what …

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Response from business owner

Thank you so much for the review Carolyn! We strive to provide the best customer service and love to hear this from our customers!

via Google
Steven Biehn
Steven Biehn

When calling Valley City I was impressed with their customer service on the phone!

Drew from Valley City was dispatched to evaluate our water heater. He called confirming his time of arrival. He was on time, knowledgeable and very friendly…

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Response from business owner

Hi Steven, thank you so much for your kind review! Customer service is our priority and we are so happy we could be there for you!

via Google
Carole C
Carole C

Please give Andre a raise. He was outstanding 😊. Please give Drew a raise, who was also outstanding 😊

Tom Lantz
Tom Lantz

These guys are very knowledgeable and professional. I highly recommend them.

Response from business owner

Thank you Tom! Your positive review means a lot to us!

via Google
Ryan Hathaway
Ryan Hathaway

Devin and John were out right at the beginning of the dispatch window and were able to identify the problem with my water heater within a few minutes. I very much appreciated their use of masks and footies as soon as they came through the …

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Response from business owner

Hi Ryan thank you for the review, these are very important to us and we appreciate you!

via Google
Jenelle Douglas Jonkman
Jenelle Douglas Jonkman

Great team to work with! Office is timely and follows through with updates and details. John is thorough, timely, communicates well, and takes care of everything our non-profit needs.

via Facebook
Nicole Debose
Nicole Debose

Great service, quick response time, friendly and reasonable prices!!

Response from business owner

We appreciate you Nicole, from your friends at Valley City!

via Google
Steve Boshoven
Steve Boshoven

The experience was just as advertised. They kept me informed of when they would be arriving, followed up with me as necessary and most importantly fixed my problem for the price originally quoted. The technician was prompt, friendly and …

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Response from business owner

Hi Steve, thank you so much for your kind words and we really appreciate you taking the time to share your experience!

via Google
Amy Broersma
Amy Broersma

Highly recommend. They were quick and efficient, had someone out to my house within an hour of my call and fixed the issue immediately after discussing the options with me. 10/10 will call again in the future.

Response from business owner

Thank you so much for taking the time to leave us a review Amy! We strive to provide a great experience and happy to hear you will be back!

via Google
Sue D
Sue D

Great job by Delvin and highly recommended this company and when time comes, will call on Valley City Mechanical.

Angela Gildea
Angela Gildea

AC is fixed! Prompt service, great communication and reasonably priced! Would highly recommend!

Response from business owner

Thank you for calling Valley City Angela! Your business and recommendation means so much to us!

via Google
Cynthia Wieringa
Cynthia Wieringa

We had air conditioning issues. The guy the landlord usually uses had an unexpected death in the family and was unreliable.

We called Valley City Mechanical after 4 pm on a Tuesday and they scheduled a technician for Thursday morning (8-10…

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Response from business owner

Thank you for your review Cynthia, we appreciate you!

via Google
Mary A
Mary A

Thank you for your service yesterday. The man that came was friendly, informative,, helpful, and got the job done. We didn't want to go without an air conditioning unit in this weather. 😃

Jojo mole
Jojo mole

Very professional, practice safety all the way and double triple checked his work. They should clone this guy.A+++

Response from business owner

Hi Jojo! Thank you for the excellent review, we love hearing positive feedback!

via Google
Karen Zamarron
Karen Zamarron

Great service! Knew just what to do to fix our plumbing problem quickly and efficiently. Identified the problem area easily (unlike another well-known company R...R.....) The Valley City guys maintained a clean workspace; cleaned up …

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Response from business owner

Karen, your review means so much to us! We look forward to hearing from you again! We are here for you!

via Google
Mike Kalis
Mike Kalis

Great group of people. Do really good work, on-time and kind to our family while here.

Response from business owner

Mike, we are so happy we could be there for you! Your positive review means the world!

via Google
Elisa Cohle